If you are not satisfied with your purchase for any reason, you may return it within thirty (30) days of receiving. All returned merchandise must be in the original packaging with no missing parts, hardware, or instructions. The product may be returned for exchange, replacement, or refund. Returns are subject to a 20% restocking fee.

Please note that original shipping charges will not be refunded unless the product is defective, has shipping damage that is reported in a timely manner, or the order was filled incorrectly. We request that you report defective, damaged, or incorrect products immediately. Also, note that it is the customer’s responsibility to properly package the merchandise and pay for the return shipping charges.

If you need to return something, please send an email to sales@pokergamingproducts.com or call us at 1-877-317-6537 within 7 days of receiving your order for authorization on a return.

Exchanges, replacements, or refunds will only be issued after the merchandise has been received by Poker Gaming Products.

FREIGHT SHIPMENTS:

All Freight orders must be inspected BEFORE the shipment is accepted.

• If damage is not discovered or noted and a shipment is accepted and signed for, PokerGamingProducts.com is not responsible for replacing the product.
• Signing for a shipment without noting damage on the Bill of Lading is stating that the shipment was free from damage and in perfect condition.
• ALL Freight deliveries must be inspected, no matter how large the product or order.
• There are no exceptions to this policy.